Terms of Service

By accessing and using the Cozy Care website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, customers, and others who access or use our website, place orders, or interact with our business in any way.

By using our website and placing orders, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will use our products for lawful purposes only
• All information you provide to us is accurate, current, and complete
• You will maintain the accuracy of such information

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.

We make every effort to display product colors, images, and descriptions accurately. However, we cannot guarantee that your device's display will accurately reflect the actual product.

• Product prices are subject to change without prior notice
• We reserve the right to limit order quantities per customer
• We reserve the right to refuse any order without providing a reason
• Order confirmation does not guarantee acceptance of your order
• Bulk orders may require advance payment and separate agreements

All prices displayed on our website are in Indian Rupees (₹) and are subject to change without notice. Prices are exclusive of applicable taxes unless stated otherwise.

• Payment must be made in full before dispatch of goods
• We accept all major payment methods including UPI, bank transfer, and cards
• For bulk/wholesale orders, special pricing applies — contact us for a quote
• GST will be charged as applicable per Indian tax regulations
• Invoices will be provided for all completed transactions

We aim to dispatch all orders within 24-48 business hours of receiving payment. Delivery timelines depend on your location and courier partner.

Risk of loss and title for items pass to you upon our delivery to the carrier. We are not responsible for delays caused by circumstances beyond our control.

• Pan-India shipping available for B2B and B2C orders
• Shipping charges calculated based on order weight and location
• Delivery times: 3-7 business days within India
• Bulk orders may require additional processing time
• We are not responsible for delays caused by courier partners

We want you to be satisfied with your purchase. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

• Damaged or defective products will be replaced at no cost
• Incorrect items will be exchanged or refunded
• Returns accepted only for unopened, unused products in original packaging
• Refunds processed within 7-10 business days after inspection
• Shipping charges are non-refundable unless the error is ours
• Return request must be raised within 48 hours of delivery

To the maximum extent permitted by law, Cozy Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim arising from your purchase shall not exceed the amount paid by you for the product in question.

All content on this website — including text, graphics, logos, images, product designs, brand names, and trademarks — is the property of Cozy Care and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, or use any content from our website without our prior written permission.

When using our website, you agree NOT to:

• Violate any applicable laws or regulations
• Infringe upon our intellectual property rights
• Post or transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or extract data
• Interfere with the proper functioning of our website
• Resell our products without authorization

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our website after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

For any questions about these Terms of Service, please contact us at: