Shipping Policy
Everything you need to know about how we ship and deliver your orders.
Last Updated: 29 September 2026
Table of Contents
1. Introduction
Welcome to Cozy Care. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined in this policy.
We are committed to delivering your products safely and on time, wherever you are in India.
2. Order Processing Time
All orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays). Orders placed on Sundays or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been placed, and another email with tracking details once your order has been shipped.
3. Shipping Time & Delivery
Our standard delivery timelines are as follows:
- Indore (Local): 1-2 business days
- Madhya Pradesh: 2-4 business days
- Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3-5 business days
- Rest of India: 5-7 business days
- Remote / North-East areas: 7-10 business days
4. Shipping Charges
Shipping charges are calculated at checkout based on your delivery address and order weight. We offer the following:
- Free shipping on orders above ₹999
- Flat ₹79 shipping on orders below ₹999
- Cash on Delivery (COD) available with an additional ₹40 handling fee
- Bulk / wholesale orders: custom shipping charges apply, contact us for a quote
5. Order Tracking
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to track your package in real time.
If you do not receive tracking details within 3 business days of placing your order, please contact us at info@cozycare.co.in.
6. Damaged or Lost Shipments
We take great care in packaging your order. However, if your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
We will arrange a replacement or a full refund after verification. Lost shipments will be investigated with our courier partner and resolved within 7-10 business days.
7. Returns & Refunds
If you are not satisfied with your purchase, you may request a return within 7 days of delivery. The product must be unused, in its original packaging, and accompanied by the invoice.
Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item. Shipping charges are non-refundable.
8. Contact Us
If you have any questions about our shipping policy or your order, please reach out to us:
Email: info@cozycare.co.in
Address: Indore, Madhya Pradesh, India