Return & Refund Policy

At Cozy Care, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains how you can return products, request exchanges, and receive refunds.

By placing an order with us, you agree to the terms outlined in this policy.

You may request a return within 7 days of receiving your order. The return window begins on the date of delivery as confirmed by our courier partner.

Requests made after 7 days will not be accepted, except in cases of damaged or defective products (see Section 6).

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unwashed, and in the same condition as you received it
• The product must be in its original packaging with all tags, labels, and accessories intact
• The original invoice or proof of purchase must be included
• The product must not be a non-returnable item (see Section 4)
• Return request must be raised within 7 days of delivery

Certain items cannot be returned for hygiene, safety, or customization reasons. These include:

• Personalized or custom-made products
• Baby care items that have been opened or used (feeding bottles, pacifiers, etc.)
• Innerwear, swimwear, and personal care products
• Gift cards and digital products
• Items purchased during clearance or final sale
• Products damaged due to misuse or improper handling

To initiate a return, please follow these simple steps:

• Email us at info@cozycare.co.in with your order number and reason for return
• Attach clear photos of the product and packaging (if damaged/defective)
• Our team will review your request within 24-48 hours
• Once approved, we will arrange a pickup or provide you with a return shipping address
• Pack the item securely and hand it over to our courier partner
• Share the tracking details with us once shipped

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with unboxing photos or a video.

We will arrange a free replacement or a full refund, including any shipping charges. No return shipping fee will be charged in such cases.

Claims made after 48 hours may not be accepted, so please inspect your order as soon as it arrives.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

• Prepaid orders (UPI, Card, Net Banking): Refund to original payment method within 5-7 business days
• Cash on Delivery (COD) orders: Refund via bank transfer or UPI within 7-10 business days
• Shipping charges are non-refundable, except for damaged/defective products
• COD handling fees are non-refundable
• Refund will be initiated only after the returned product passes our quality check

We offer exchanges for the same product in a different size or variant, subject to availability.

If the exchange item is priced higher, you will need to pay the difference. If it is priced lower, the balance will be refunded to you.

Exchange requests must be raised within 7 days of delivery, and the same eligibility conditions as returns apply.

You may cancel your order within 12 hours of placing it, as long as it has not been shipped. To cancel, email us at info@cozycare.co.in with your order number.

Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or initiate a return after receiving it.

Refunds for cancelled orders will be processed within 5-7 business days to the original payment method.

If you have any questions about our Return & Refund Policy, or need help with a return, please reach out to us: